Our client is an international training solutions provider that offers end-to-end learning and skill-building solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation. The company has its Africa operations head quartered in Nairobi Kenya. With the company expanding to several countries in Africa, our client wishes to recruit a Regional Manager of to be based in Burkina Faso.
REGIONAL MANAGER
The position will be responsible for ensuring that the training requirements for the region for both sales and service are met as per the training needs identified. They will also act as a key contact between the central team and regional training resources.
Main Responsibilities:
The candidate will be expected to carry out responsibilities in line with their job title. These responsibilities include:
Giving strategic direction to the training needs of a region.
Utilizing in-depth understanding of the core purpose of training at regional level and devise training strategy accordingly.
Closely collaborating with business at the regional as well as the local operating country level so that both the sides are on the same platform in identifying and addressing training needs.
Managing manpower challenges of the organization based on an understanding of the region and design the training calendar accordingly
Reviewing existing strategies on periodic basis to make changes and modifications as and when necessary.
Acting as the Company representative at the Regional level.
Effective training execution at the Regional level.
Responsible for effective and seamless implementation of the training plan at regional level.
Working along with the Sales and CS Practice head to finalize the content and training execution guidelines.
Working in alignment with the Regional training team of the client to design, plan and execute training effectively.
Analyzing the regional training reports and tracking the progress made through training interventions.
Identifying areas of further improvement through delivery, content modification or training design.
Responsible for the number of Training man days in accordance to the training calendar and agreed upon at each Operating country as well as budgets, cost and profit.
Responsible for establishing a Management Information System for the region handled.
Performance, people and process management.
Responsible for performance and growth of the people reporting into him through skill enhancement by putting them through training workshops.
Creating growth channels for his team members and hand hold them in their endeavors from time to time.
Creating and audit the processes followed at each Operating Country within the region to ensure that there are no gaps and process is complied to.
Managing Reward and Recognition at the Regional level
Responsible for manpower recruitment at the regional level along with the Sales and CS practice Head as well as with the L&D managers of the client.
Strategizing the training needs at the Operating Country as well as the Regional level.
Finalizing the training calendar at the Operating Country and the Regional level
Skill Building of CS and sales trainers in the region.
Deciding on the Reward & Recognition Program
Finalizing on the content along with the CS and Sales Practice Head
Minimum Requirements:
The successful candidate should possess the following:
Relevant Post Graduate/MBA Degree
Total experience of more than 8 years of handling operations or training in a medium to a large sized organization preferably in a telecom/FMCG industry.
Expert in MS - Office
The successful candidate should also possess the following personal attributes:
Strong Communication Skills – Both written and spoken
People’s person who has the ability to create bonds easily and quickly
Good Presentation Skills
Execution and Operational Expertise
Ability to engage and build relations with multiple stakeholders, including trainers, L&D managers and others
OPERATION MANAGER AND ACCOUNTANT
This client is one of the largest providers of IT solutions. They require an Operation Manager who will be responsible for the management of the regional engineering and admin personnel, Company infrastructure , installation and maintenance activities and customer premises equipment that falls within his /her domain of the East Africa Region. The same organization also requires an accountant.
Operations Manager
Main Responsibilities:
Participation in the structuring of the Field Operations Departments and the compilation of associated job descriptions to meet the functional requirements of the Department.
Development, documentation and implementation of operational processes for the installation and maintenance of customer and Gateway equipment.
Management of the operation and maintenance activities of the all the teleports under his domain
Management of the corrective maintenance activities in Nigeria and co-ordination of the fault analysis activities where international service providers or the other area teams are involved to achieve service level agreement requirements.
Management of the preventative Maintenance activities in accordance with support agreement requirements.
Ensuring that good co-operation and teamwork exists between the Field Operations Engineers, the Network Operations Centre and other Area support personnel to achieve the earliest and most effective implementation and restoration of services.
Ensuring that adequate and accurate feedback regarding the progress with corrective maintenance is passed to the Network Control Center for transfer to the customers.
Analyze fault ticket trends and recommend preventative maintenance steps.
Identification and specification of infra-structure, test equipment and tools necessary to improve the delivery of service.
Participation in the staffing of the Department (Regions). This entails the identification of the capabilities required for immediate and future operations, the recruitment, training, development planning and motivation of personnel.
Management of the personnel directly under your control. This entails job allocation and scheduling, routine performance measurement against job description and task requirements and associated corrective action planning, timekeeping and leave scheduling.
Create trouble shooting guidelines and processes.
Build a culture of accountability.
Propose Training requirement for Field Engineers under your control.
Compilation of Regional monthly reports.
Ensuring constant availability of spares in his domain for site intervention visit
To be a buffer zone between Management and the staff under his control
Knowledge, Skills, Experience and Competency requirements:
B.Eng. or HND in Electrical /Electronic Engineering with minimum of 10 years experience
Good hands-on practical telecommunication experience of not less than Seven(7)Years
Self starter, positive attitude, does not shy away from taking responsibility. Team player with excellent communications skills
Honest, Competent, Forward-looking, Inspiring, Intelligent, Fair-minded, Broad-minded, Courageous, Straightforward, Imaginative
Accountant
General Purpose
The Accountant is responsible for applying accounting principles and procedures to analyze financial information, prepare accurate and timely financial reports and statements and ensure appropriate accounting control procedures.
Main Job Tasks and Responsibilities
· Compile and analyze financial information to prepare financial statements including monthly and annual accounts
· Ensure financial records are maintained in compliance with accepted policies and procedures
· Ensure all financial reporting deadlines are met
· Prepare management reports
· Establish and monitor the implementation and maintenance of accounting control procedures
· Resolve accounting discrepancies and irregularities
· Continuous management and support of budget and forecast activities
· In charge of taxation issues
· Ensure accurate and appropriate recording and analysis of revenues and expenses
· Daily cash management. Maintain office petty cash.
Education and Experience
· Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
· Knowledge of financial and accounting software applications.
· Ability to analyze financial data and prepare financial reports, statements and projections.
· Bachelor’s Degree in accounting, three to five years of accounting experience and CPA/ACCA qualification
Key Competencies
· Attention to detail and accuracy
· Planning and organizing
· Strong communication skills
· Information and task monitoring
· Problem analysis
· Judgment and problem-solving
· Supervisory skills
REGIONAL MANAGER - BUSINESS DEVELOPMENT
Our client, an international IT services company with headquarters in UK and operations in Germany, the US and Singapore is seeking to engage a qualified and passionate individual for the position of Business Development Manager (Country/Regional Manager elect). The purpose of this role will be to establish operations in Africa, provide local management of service delivery partners and projects, and develop sales pipeline and opportunities within Africa.
Duties and Responsibilities:
The Business Development Manager will be expected to:
Establish and manage Africa operations.
Identify and recruit additional team members as in-region delivery and sales operations demand.
Provide commercial management of the organization’s in-region operations.
Work with Global Partner Management Team to identify and manage African delivery partners.
Work with Global Project Management Office to provide oversight for delivery of in-region project activity.
Develop relationships with local, in-region customers to assess scale and type of demand for the organization’s solutions, and work with management and operations to resource as appropriate.
Close new business deals by coordinating requirements; developing and negotiating contracts.
The required qualifications for the position are:
Bachelors Degree in Business or Information Technology
M.B.A in Marketing or Information Technology
10 years working experience, 7 of these should be in an I.T firm
Other requirements that are needed for this position are:
Professionalism
Strong Communication Skills
Territory Management
Leadership and Man Management
Market Knowledge
Presentation Skills
Service & Project Delivery
Meeting Sales Goals
If you meet the minimum requirements, kindly forward your application and CV AS ATTACHMENT through email ONLY, CLEARLY INDICATING THE ROLE YOU ARE APPLYING FOR to recruitkenya@kimberly-ryan.net by 16th December 2010. Please note that ONLY shortlisted candidates will be contacted.
